Here's a great piece by MSN.com columnist Liz Pulliam
Weston, one of my favorite personal finance writers. In my
mortgage practice, I've come across almost all of these
issues described in the article. If you're facing credit
issues please contact my office at 954-236-4500 ext. 202 for
a free 1/2 hour consultation. As of the date of this
writing, I have four spots left, so call today!
Sleazy new debt-collector tactics
It may not be your debt, but it could be your problem.
Collection agencies are bullying blameless consumers into
paying debts they never owed.
By Liz Pulliam Weston
Lisa Burk isn't Lisa Sterns, but Allied Interstate refused
to believe her.
The Minneapolis collection agency repeatedly called Lisa and
her husband, Michael, according to a lawsuit filed by the
Minnesota attorney general, and demanded that the couple pay
a debt owed by one Lisa Sterns. The couple, just as
repeatedly, told the collector they didn't know any Lisa
Sterns and asked the company to stop calling.
Allied ignored the couple's requests. At one point, the
collector insisted that the Burks were lying or, if Lisa
Burk were not Lisa Sterns, that she knew Sterns and could
tell Allied Interstate where to find her. It took
intervention by the attorney general's office for the calls
to finally stop.
The Burks' experience with abusive collection agency tactics
was annoying. Paul Alappat's encounter with a collector was
expensive.
Alappat said he was called two or three times by Buffalo,
N.Y., collection agency Capital Management Services about a
Chase Bank credit-card debt. Alappat told the collector he
had never possessed a Chase Bank card and asked them to stop
calling him.
When he applied for a home-equity loan two years later,
however, the collection showed up on his credit report. His
lender told him that if the $394.74 debt were not resolved,
the loan couldn't be made.
"Since I was in a hurry to get the loan approved," Alappat
said, "I paid the full amount, including the interest."
Bullying the innocent
Alappat's got company. Regulators say collection agencies
increasingly are harassing innocent people and badgering
consumers into paying money they don't owe. More people
complain to the Federal Trade Commission about debt
collectors than about any other industry, and consumer
attorneys say a booming trade in old, poorly documented
debts is fueling the problem.
Consider:
a.. The FTC charged that as much as 80% of the money
collected by Capital Acquisitions and Management (CAMCO), a
large debt-collection firm, came "from consumers who never
owed the original debt in the first place." These consumers
typically paid the company to stop its harassment of
themselves, their families, their friends and their
co-workers. CAMCO agreed to a $300,000 civil penalty in
March 2004, but in the ensuing eight months the problems
continued. The FTC received more than 2,000 additional
consumer complaints about the company -- three times more
than the agency received in the two years prior to the
settlement. The FTC eventually succeeded in shutting CAMCO
down.
a.. In July 2005, the FTC won a record $10.2 million court
judgment against National Check Control after accusing the
debt collector of illegally threatening consumers with
arrest and wage garnishment. Again, many of the consumers
targeted by National Check Control didn't owe the original
debt, the FTC said.
a.. Allied Interstate, the company that contacted the
Burks, was sued by the Minnesota attorney general for
repeatedly calling innocent consumers despite requests to
stop. Allied eventually agreed to a settlement that
prohibits it from contacting such consumers after being
orally told that they don't owe the debts in question.
a.. Applied Card Systems hassled relatives, neighbors and
employers with repeated phone calls in its efforts to track
down debtors, according to the FTC. The company ignored
requests to stop calling, and its representatives sometimes
used obscene language when its hapless targets protested
that they didn't know how to contact the debtors. The
company agreed to a consent decree that prohibits it from
harassing consumers.
Collectors cross the line
Debt collectors protest that most firms are ethical,
law-abiding and provide a needed service that helps reduce
borrowing costs for all consumers. But the new economics of
debt collection can encourage belligerent campaigns,
including dogged pursuit of innocent consumers.
As I discussed in "Zombie debt is hard to kill," there is
now a booming market in the pursuit of debts so ancient that
they used to be considered uncollectible. This year a
whopping $110 billion of such debt is expected to be sold to
collection agencies, up from virtually nothing 10 years ago.
Because the old liabilities cost collectors as little as 25
cents for each $100 in face value, companies can make a
profit if they can get debtors to repay even a tiny
fraction. Along the way, some collectors realized they also
could squeeze money from people who didn't even owe it.
Some consumers pay because their finances are so
disorganized they don't realize the debt isn't theirs.
Others are coerced into paying by illegal threats of
lawsuits or ruined credit. Some, like Alappat, pay rather
than risk losing a desired loan.
'Why are they allowed to do this?'
The collectors are nothing if not persistent. Mary Kitzmann
of Alexandria, Minn., endured four months of calls from
Allied Interstate over a debt she didn't owe before the
state attorney general's office succeeded in getting the
company to admit it had made a mistake. Five months after
that admission, Allied called Kitzmann again, trying to
collect the bogus debt.
Some consumers endure collection attempts from a string of
different companies as one collector sells its uncollectible
debts to another.
A collector tried to dun Phyllis Maurice of Whittier,
Calif., for more than $23,000, saying she owed the money in
advertising services for two businesses: a detective agency
and a psychic consultancy.
"I have been a preschool teacher for over 30 years and have
never owned (either business)," Maurice said.
Maurice enlisted the help of an attorney friend who wrote
the collector a strongly worded letter, demanding proof that
the debt was Maurice's. Maurice hasn't heard from that
collector, but later she got a call from another collection
agency about the same debt.
"Why are they allowed to do this?" Maurice fumed. "What can
we do to stop these scoundrels?"
Maurice was actually fortunate because she had access to an
attorney who could advise her of the law. Many consumers
have no idea of their rights in such situations, Cox said.
Your rights and how to use them
Under the Fair Debt Collection Practices Act, collectors are
supposed to advise consumers that they have a right to
dispute the debt, but that if consumers don't do so
promptly -- and in writing -- the collector can assume after
30 days that the debt is valid.
Once collectors are notified that they've contacted the
wrong party or that the consumer denies owing the debt, the
companies are supposed to provide proof of the debts'
validity. If they can't supply the proof, collections are
required by law to cease.
Of course, some collectors simply ignore laws designed to
protect consumers. But debt experts say your chances of
getting a collector to back off improve when you know your
rights and assert them forcefully.
If you're contacted about a debt you don't owe:
Know your rights. The Privacy Rights Clearinghouse has
prepared a fact sheet for consumers dealing with third-party
debt collectors.
Get the name of the collector, its address and a telephone
number. You can tell the collector on the phone to stop
calling, but that won't preserve your rights under federal
law.
Send a certified letter, return receipt requested. Make it
clear the collector has contacted the wrong party, that you
don't owe the debt and that you don't want to be called
again.
Contact regulators. If the collector continues to call, seek
help. Typically, your state's attorney general's office
handles complaints against collectors. You can also complain
to the Federal Trade Commission, which typically doesn't
intervene in individual cases but may act if it sees a
pattern of abuses.
Monitor your credit reports. If a collection agency posts a
bogus debt on your credit report, dispute the item
immediately with the credit bureaus. Include copies of the
certified letter you sent the collector and any complaints
you filed with regulators. Don't wait until you're about to
apply for a loan to check your credit report; you'll want at
least a few months' head start to dispute any errors.
Consider a lawsuit. Consumers can bring lawsuits against
collectors that violate the Fair Debt Collection Practices
Act, either on their own behalf or as part of a class
action. Contact the National Association of Consumer
Advocates for referrals to attorneys who handle such cases.
Liz Pulliam Weston's column appears every Monday and
Thursday, exclusively on MSN Money. She also answers reader
questions in the Your Money message board.
I hope you found this article to be helpful. Contact my
office today for a free 1/2 hour consultation that could
literally change your life by putting you on the path to
financial freedom - 954-236-4500 ext. 202!
Andrew Lockwood, JD.
Host - "The Best Damn Real Estate & Mortgage Show, Period!"
Blackacre Lending Corp.
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